Security & Privacy
Why you should copy and paste your bitcoin address
When sending bitcoin, it is always a best practice to copy and paste the destination address, rather than manually typing it, in order to avoid the ri...
What should I do if I think my security might have been compromised?
If you have any concerns about the security of your account, immediately send an email to support@coinbits.app.
How do you protect my personal information?
We use secure SSL/TLS connections to protect your data while in transit. Before you give Coinbits any information, we create an encrypted connection b...
What if I no longer have my two-step authentication device?
If you no longer have the device that you used to set up two-step authentication, contact Support. When you reach out, make sure you email us with the...
How to use two-step authentication
Two-step authentication is required in order to use certain Coinbits features. This significantly improves your security. Go to Settings and choose P...
Where is my bitcoin held?
When you buy bitcoin on Coinbits, it is held in your Cybrid custody account, which is managed by a qualified custodian . The qualified custodian Cybr...